Manage runner follow-ups, assessments, resources and appointments.
Provider accounts are created by your workspace owner from the Team tab. If you have forgotten your password, ask them to reset it for you.
A submitted assessment is active immediately. Contact the runner directly, then close the follow-up once the agreed support is done.
Ready for contact or support
New runner follow-ups
Follow-ups closed
Open one response at a time. Contact details and answers stay together, so nothing gets missed.
The runner chooses an assessment and agrees to share their answers and contact details with you.
Visible to runners as soon as you save.
The assessment appears in the Runner Hub immediately. When a runner submits it, their follow-up becomes active and their answers appear under Responses.
Publish short guidance a runner can act on without booking anything. See what they opened and which resources led to a request.
Opens, marks of usefulness and follow-up requests.
These are the follow-up services you attach to an assessment or a resource. Most involve a call, a plan or a document — only some need a booked appointment.
Assessments and resources draw from this list.
| Name | Duration | Offered by |
|---|
Every appointment a runner has booked with your team. Cancelling releases the slot and notifies the runner.
Newest first.
| Runner | Service | With | Starts | Status |
|---|
Working hours repeat every week. A runner can only book inside these windows, minus any time off.
Choose whose hours to view.
| Day | Start | End |
|---|
Time off overrides working hours. Use it for holidays, leave and one-off closures.
| Date | Applies to | Window | Type |
|---|
Each account has a role, and a role can only manage roles below it. Owners appoint administrators; administrators add team members.
Listed by authority.
| Name | Role |
|---|
Sign-in details stay private. The provider profile is what appears on runner-facing tiles.
Signs out your other devices.
What a runner sees before they choose you.